Reviews Chat Starter Template

Updated 5 months ago by Craig Cameron

Getting reviews is super easy with this MobileMonkey template.. There are only a few steps to get it up and running so you can start collecting reviews immediately.

Video Walkthrough

If you want to watch step by step how to install and configure this template watch the video below. All of the documentation is also below this video.

Part 1 | Install the Template

  1. From your MobileMonkey dashboard click on the settings icon on the far right.
  1. Now click on the "Templates" link on the bottom left.
  1. Look for the "Customer Reviews" template and click on the image.
  2. Choose "Create New Bot".

You will see your template being installed and when it's ready you will see the following message.

  1. Click the "Take me there" button.

This will take you to your newly installed bot. Now you just need to make a few updates and you'll be ready to start getting leads.

Part 2 | Configure your Facebook Page Welcomer

This Chat Starter Template has been created for you to be able to get started right away with little configuration. There are only a few things you need to update.

Once you are done updating you can activate your bot and start using it.

  1. The first thing you want to do is click on "Chat Starters" link on the top left.

Then click on the "Facebook Page Welcomer" link on the right side.

You will now see the main Chat Starter.

Here you will see the main bot that we have created for you. If you want to change the opening message you can but you don't have to.

Do not remove "{{first name}}". This is how MobileMonkey greets your visitors by the name they have signed up in with in Facebook. This ads a personalization to your messages.

  1. Now click on the "Send Message" button and you will see the dialogue.
  2. Scroll down till you see the following image.

  1. Change the "To" email to your email address. This will allow you to get notified anytime someone requests an appointment. You can also change the subject if you want to but you don't have to.

Configuring The Reviews Drip Campaign

So the way we have this set up is to send users a follow up after they have entered your bot. This follow up asks them if all their questions were answered and then asks them to review us. There are a few steps you need to do to configure this.

  1. Scroll up and click on "Campaigns" and then "Drip Campaigns" on the left side.

  1. Now click on the campaign we have set up for you on the right side.

  1. You will now need to scroll down till you see the following image and click on the "Review Us" button.

  1. Now click on the first button that has one star.

  1. Scroll down till you see the following image and change the "To" field to your email and change the subject if you want to.

  1. Now click on the button that has 4 stars.

  1. Scroll down till you see the following image. When you have a 4 or 5 star review we are going to ask them if they would like to review us on your social channels. We have chosen the most popular ones but you can change this to anything you want.

  1. Click on each button and enter in the link to your account on each review site like we have done here for the Google Review.

Congratulations! You have configured your chatbot.


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