What's a Main Menu?
What's a main menu?
A main menu us a persistent menu that lives on the chat window. Adding a menu will give contacts more flexibility while chatting with your page. At any point in the conversation, they will be able to navigate to a different dialogue by selecting an option in the main menu.
What channels are main menus supported on?
Main Menus are supported for both Messenger & Webchat.
What do main menus look like?
Example of Main Menu on Messenger:
Example of Main Menu on Webchat:
Where do I set a main menu?
You can set the main menu at the page level and at the dialogue level. When a main menu is set on the page, all dialogues on the page will use the same menu, EXCEPT for dialogues that have their own menu.
To set a main menu for all dialogues in a page, go to Chatbot > Dialogues > Main Menu. From here you can add up to 3 items on the main menu.
When adding each button, you can select a dialogue to trigger when the user clicks on the button.
To set a main menu for a specific dialogue, click on the Setting icon in that dialogue:
From there you will be able to set a specific menu for that dialogue: