Getting Started
Welcome to MobileMonkey!
New Leads Guarantee
Dashboard
Chatbot Overview
Chat Starters
Connecting your Instagram account to a Facebook page
Campaigns
Enable Access to Instagram Partner Messages
Achieving Your Goals with MobileMonkey
How to Qualify Leads in MobileMonkey
How to Use MobileMonkey Customer Support Tools
How to Handle Message Volume Automatically
How to Build an Email List
How to Increase Return on Ad Spend on Facebook Ads with a Bot
How to Grow a List & Engage Leads with SMS Marketing Tools in MobileMonkey (U.S. & Canada)
How to Increase Online Store Sales with MobileMonkey Messaging Automation
Chatbot
Chat Starters
Website Chat Widget
Facebook Page Welcomer
FB Comment Guards
SMS Keywords
SMS Popups
Share Links
Landing Pages
Facebook Opt-Ins
Ice Breakers
Dialogues
What Are Dialogues?
Quick Question Widget
Image Widget
Text Widget
Form Widget
Gallery Widget
Notification Widget
Attachment Widget
GIF Widget
Navigation Widget
Typing Widget
Attribute Widget
Tags Widget
Zapier Connection Widget
1-Time Notification Widget
Video Widget
Messenger Opt-in
SMS Opt-in
Default Dialogues
Q&A
Automation Rules
Inbox
Overview
Inbox Mobile App
FAQ: Inbox
Pause a Bot
Inbox: 24-Hour Warning
MobileMonkey Push Notifications
How to Unblock Notifications Permissions on your Browser
I don't receive Desktop Notifications
Agent Persona
7-day Warning
Campaigns
Chat Blaster
Drip Campaigns
Creating a New Messenger Ad in MobileMonkey
What are Legacy Messenger Ads?
Use your Sponsored Message to opt users in for a one time notification
Creating A Sponsored Message
Connecting existing ads to a MobileMonkey dialogue
Get Started with Click-to-Messenger Ads in MobileMonkey
Leads
Integrations
Analytics
Website Chat
Website Chat Widget
How to Install a Customer Chat Widget using Google Tag Manager
Installing Customer Chat Widget on your Teachable Website
Installing Customer Chat Widget Using Google Tag Manager
Installing a Customer Chat Widget on your Leadpages Website
Messenger Chat Widget Guest Mode
Installing Customer Chat Widget on Your Shopify Page
Sending custom data from your website into your chat widget
Installing a Customer Chat Widget on your Squarespace Website
Installing a Customer Chat Widget on your Weebly Website
Installing Your Chat Widget on a WiX Website
MobileMonkey OmniChat Widget
Installing a Customer Chat Widget on your Duda Website
Sponsored Messages: Minimum Bids by Country
Updated Facebook Ads Policies for European Countries - Effective 11/16/2020
How to Use Comment Guards on Your Ad Post
Updated Messaging Policies for EU Pages & Users - Effective 12/16/20
Facebook's Policy Guidelines for 1-Time Notifications (OTN)
Facebook 1-Time Notifications (OTN)
Marketing Automation
Sponsored Message Reachable Contacts
Nudge contacts who don't make it to the end of your Chatbot
Subscription Messaging & Message Tags update - March 2020
Templates
Contest Chat Starter Template
Book Appointments Chat Starter Template
Reviews Chat Starter Template
Build Email List Starter Template
Build SMS List Chat Starter Template
Web Chat Starter Template
Customer Support Chat Starter Template
Chatbot Widgets
Settings
Make MobileMonkey a Primary Receiver
Bot Settings
Away Settings
Menu Updates
Settings
Business Hours
Join Our Community
FAQs
Bot Response Issues
My bot is Responding with the Default Message or a Different Message
My Bot Won't Respond at all
Bot Response Issues Overview
How to redeem your Facebook Ads Coupon
Handover Protocol
Create a Lookalike Audience from your Messenger Contacts
I Cannot Login or Sign up
I Cannot Connect the Page
Customer Chat Isn't Showing On My Website
How Do I Add a User?
FAQ: MobileMonkey Send Credits
Pricing & Plans
How Does Unsubscribe Work?
How to Get Approved for Facebook Subscription Messaging
Support Options
Do you have an Affiliate or Reseller Program?
Can't Find my Messages / Customer Conversations not in Inbox
Why am I getting Product Alerts from my Facebook Page?
Increase in my Number of Contacts
How Can I Transfer Subscriptions?
Send Overage Automatic Upgrades
I Can't Find My Old Bot or my Dialogues
My Facebook page doesn't show up on the list of pages to connect
Why do I have to Sign Up for the Instagram Beta with Facebook?
Refreshing Your Facebook Connection
What's a Main Menu?
Facebook's 24-Hour Rule
FAQ: MobileMonkey Pricing Plans
Why can't I use SMS on a Legacy Plan?
Known Issues
Facebook Permissions Issues
Refresh Page Access Token Error
Too Many Bananas!
Issues with Ad Blockers & Privacy Extensions
Website Widget not Appearing on iOS 12.1
Report a Bug
Facebook Ads Manager "Edit" Button Workaround
WordPress Plugin
Install WP-Chatbot Plugin
Step 1: Connect A Page to WP-Chatbot
Step 2: Setup WP-Chatbot
Step 3: Customize WP-Chatbot
Step 4: Whitelist the Domain
Basic Troubleshooting for WP-Chatbot
WordPress Plugin Subscription Details
Archive
Public API
Step-by-step Guides
MobileMonkey 101: Creating a simple Chat Starter and Dialogue (Part 2)
Create a Survey and Export the responses to a Google Sheet (Part 1)
Setting up your Facebook Ad Account in Business Manager
Install a chat widget on your website to generate more leads
MobileMonkey 101: Converting Facebook Conversations into Emails (Part 1)
SMS
Strategy Guides
Click-to-Messenger Ads
All Categories > FAQs > Can't Find my Messages / Customer Conversations not in Inbox
The Facebook Handover Protocol is responsible for this control.
Go into your Messenger Platform settings, and make sure your "Page Inbox" is not marked as "Secondary Receiver." Simply uncheck it by clicking it again in the dropdown, and you'll be good to go!
